No-shows, cut off early.
A booked tour that nobody confirms is a coin flip. Sona confirms, reminds, and rebooks — automatically.
No-show range: industry benchmark. The rest is how it works.
Everything between booked and shown-up.
The confirmation text goes out the moment the slot is taken — every time.
Nudges arrive when people pick up — never at 6 AM, never at midnight.
“Can't make it” becomes a new time in the same conversation, not a lost lead.
Reminder scripts come from your facts — address, parking, what to bring.
Multi-location reminders carry the right club, instructor, and time.
A cancelled class slot can go back on offer instead of running empty.
The week of one booking.
Tour booked at 2:14, confirmation delivered at 2:15. The appointment now exists in the lead's world, not just your calendar.
A friendly reminder call inside quiet hours — with parking info from your knowledge base, because first visits stall on small things.
Running late becomes rescheduled-to-Saturday in one text — instead of a no-show your team writes off at closing time.
The night-before questions.
What does it do with a call at 11 PM?
Answers it. Late callers get real answers, can book a tour, or leave a message that becomes a morning task — instead of reaching voicemail and calling your competitor at 8 AM.
Can it transfer to my staff?
Yes — live transfer whenever a caller asks for a human or the conversation needs one. If the transfer doesn't connect, the caller isn't dropped: your receptionist takes a message and opens an urgent follow-up task instead.
When do reminders actually go out?
Confirmation immediately, the reminder the evening before or the morning of — always inside the contact's local quiet hours, enforced by the campaign engine rather than a checkbox someone has to remember.
Call it. Right now. It's awake.
Every call answered, every lead captured, nothing dead-ends.