Every call, answered.
Two rings, any hour. Your prices, your voice, your calendar.
Industry benchmarks for fitness facilities.
It picks up like your best hire
Two rings, no hold music, no phone tree. Sona answers as your front desk and gets straight to what the caller needs — pricing, hours, classes, day passes, directions.
It only says what you approved
Prices and policies are quoted word for word from your knowledge base. Anything you haven't told it becomes a message for a named human — never a guess, never an invented number.
Every call lands somewhere
Booked, resolved, transferred live, or turned into a task with an owner and a deadline. When a caller asks for a human, they get one — with the whole conversation attached.
Everything the phone line does.
Prices and policies word for word from your knowledge base — never improvised.
Two rings at 6 AM or 11 PM. After-close callers reach a desk, not a beep.
Ask for a human, get a human — with context. A failed transfer becomes an urgent task.
Every call ends booked, resolved, transferred, or owned by a person with a deadline.
Day passes, freezes, class packs, PT intros — fluent in the vocabulary on day one.
One receptionist, every door — local hours, prices, and staff per location.
Front desk alone vs. with Sona.
| Front desk alone | With Sona | |
|---|---|---|
| Response time | When someone's free | Two rings, always |
| After 9 PM | Voicemail | Answered, booked, or messaged |
| Price questions | Depends who answers | Verbatim from your facts |
| Calls at once | One | All of them |
| Missed-call follow-up | If someone remembers | Automatic, with an owner |
What callers ask us.
Will callers know it's AI?
It answers as your front desk, in a natural voice, and never pretends to be a specific human. Most callers just notice that someone finally picked up on the second ring.
Can it transfer to my staff?
Yes — live transfer whenever a caller asks for a human or the conversation needs one. If the transfer doesn't connect, the caller isn't dropped: your receptionist takes a message and opens an urgent follow-up task instead.
What does it do with a call at 11 PM?
Answers it. Late callers get real answers, can book a tour, or leave a message that becomes a morning task — instead of reaching voicemail and calling your competitor at 8 AM.
Can it keep our greeting?
Yes — the opening line, the sign-off, and everything between are yours to set. It answers as your gym's front desk, in your gym's words, not as a branded bot.
Call it. Right now. It's awake.
Every call answered, every lead captured, nothing dead-ends.