Hot leads, first in line.
Your team's time goes to the caller ready to join today. Everyone else gets nurtured until they are.
Industry benchmarks for fitness facilities.
Every conversation reads intent
Asking about price and start dates isn't the same as asking about parking. Sona reads the difference and tags every lead with what it heard.
Hot goes to a human, now
Ready-to-buy callers get flagged for your team immediately — transcript, contact details, and what they said they wanted, in one task.
Everything the triage does.
Every conversation labeled by what the lead actually asked — not gut feel.
Ready-to-buy gets flagged immediately, assigned to a name, with a deadline.
Every flag carries its transcript — your team sees why before they dial.
The 11 PM caller gets triaged tonight and called first thing tomorrow.
A hot lead in Austin pings the Austin team — not a shared inbox nobody owns.
Start dates, guest passes, PT interest — the signals that matter in fitness.
How the board fills up.
An 11 PM caller asked price and start date. By morning coffee, Dana has the task, the transcript, and the number — she calls before her first walk-in.
A comparison shopper isn't ready. The sequence keeps the conversation alive without a human spending a minute on it.
Price-sensitive leads pool up tagged and waiting — when the January promo drops, the list is already built.
How the sorting works.
Can it transfer to my staff?
Yes — live transfer whenever a caller asks for a human or the conversation needs one. If the transfer doesn't connect, the caller isn't dropped: your receptionist takes a message and opens an urgent follow-up task instead.
Does it work across multiple locations?
That's the default, not an add-on. Brand-level facts apply everywhere; each location can override hours, prices, and staff. Every conversation is tagged to its location.
What makes a lead 'hot'?
Buying signals in the conversation itself: pricing plus a start date, tour requests, 'can I start this week.' The tag always comes with the transcript, so your team can judge the call in ten seconds — and overrule it.
Call it. Right now. It's awake.
Every call answered, every lead captured, nothing dead-ends.