Texts that follow up themselves.
The caller who hangs up on ring three gets a text in seconds — and every lead gets chased until someone answers.
Industry benchmarks for fitness facilities.
The instant text-back
A call that can't connect triggers a text within seconds — so the lead who would've dialed the next gym on the list stays in your conversation instead.
Follow-up that doesn't forget
New leads get a sequence, not a single ping. Replies land in one thread, Sona answers questions mid-sequence, and a human can take over at any message.
Compliant by construction
Quiet hours, consent timestamps, and do-not-call lists are enforced by the campaign engine itself — not by whoever remembered to check the time zone before hitting send.
Everything the thread does.
Missed call becomes a text in seconds — before they've picked another gym.
A follow-up series that stops the moment the lead replies or books.
The knowledge base answers texts too — same prices, same policies, verbatim.
Your team can jump into any thread at any message — Sona steps aside.
Tours and classes booked and confirmed without leaving the thread.
Every conversation is tagged to the right club with the right rates.
A lead's phone, three moments.
A lead texts about membership after work. Sona answers — $49 a month, no enrollment fee — and offers Thursday's tour before the show's back on.
Front desk slammed, the call rolls over. The caller has a text in hand before she's found the next gym on the list.
Tomorrow's tour gets a reminder, timed inside quiet hours. Can't make it? Rebooked in the same thread, no phone tag.
Texting, interrogated.
Does it use my existing phone number?
Yes. Keep the number your members already know and forward it to Sona — or we can provision a new one. Either way, nothing changes for callers except that the phone gets answered.
Do texts respect quiet hours?
By construction. Outbound messages are held by the campaign engine until the contact's local morning — it's enforced in code, not in training. Replies to an active conversation go out immediately, because the caller just texted you.
Can my team take over a thread?
At any message. The whole conversation is in the inbox — a human types, Sona stops, and the lead never notices a seam.
What about people who opt out?
One 'STOP' and the contact is marked opted-out with a timestamp. The campaign engine won't message them again — that's a compliance gate, not a setting.
Call it. Right now. It's awake.
Every call answered, every lead captured, nothing dead-ends.