It says so, takes a message, and creates a task owned by a named person on your team with a deadline. It never guesses a price or invents a policy — unknown questions are logged so you can add the answer once and never hear the question again.

Yes — live transfer whenever a caller asks for a human or the conversation needs one. If the transfer doesn't connect, the caller isn't dropped: your receptionist takes a message and opens an urgent follow-up task instead.

It answers as your front desk, in a natural voice, and never pretends to be a specific human. Most callers just notice that someone finally picked up on the second ring.

That's the default, not an add-on. Brand-level facts apply everywhere; each location can override hours, prices, and staff. Every conversation is tagged to its location.

An afternoon. Point your number at Sona, load your facts — prices, hours, policies — and make a test call. You can hear it answering as your gym the same day.

Yes. Keep the number your members already know and forward it to Sona — or we can provision a new one. Either way, nothing changes for callers except that the phone gets answered.

Answers it. Late callers get real answers, can book a tour, or leave a message that becomes a morning task — instead of reaching voicemail and calling your competitor at 8 AM.